Privacy Policy
ThermaCore Solutions
Effective Date: December 11, 2026
1. Introduction
ThermaCore Solutions (“ThermaCore,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, quote requests, order inquiries, and other business communications.
This Privacy Policy explains how we collect, use, store, and share your information when you contact us regarding walk-in coolers, walk-in freezers, refrigeration panels, commercial refrigeration equipment, cold storage solutions, installation services, maintenance services, and related products.
By using our website or submitting your information through our contact and/or quote forms, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
When you contact ThermaCore Solutions, request a quote, or place an order, we may collect the following information:
- Contact Information: Your name, business name, email address, telephone number, and mailing or delivery address.
- Quote and Project Information: Project details, requested products, refrigeration panel specifications, equipment requirements, measurements, installation needs, and other information necessary to prepare a quote.
- Order Information: Product selections, purchase order details, shipping and delivery information, billing details, and communications related to your order.
- Communications: Emails, messages, contact form submissions, and other correspondence you send to us.
- Website Information: Certain technical information, such as your IP address, browser type, and website usage data, may be collected if our website or service providers use tools that gather this information.
We collect information that is reasonably necessary to respond to inquiries, prepare quotes, fulfill orders, and conduct our business.
3. How We Use Your Information
ThermaCore Solutions uses the information collected for legitimate business purposes, including:
- Responding to quote requests and product inquiries.
- Preparing and providing estimates, proposals, and pricing information.
- Communicating with customers about walk-in cooler and freezer panels, refrigeration equipment, and related products.
- Processing and managing orders and purchase orders.
- Coordinating product availability, shipping, delivery, installations, and maintenance services.
- Contacting customers regarding order updates, project details, scheduling, and customer service matters.
- Maintaining business records and complying with applicable legal obligations.
- Improving our website, services, and customer experience.
Your email address and contact information may be used to communicate with you about a quote, order, or project you have requested.
We do not intend to use contact information submitted for a quote or order solely as permission to send unrelated promotional emails.
4. How We Handle Email Addresses and Contact Information
When you submit your email address, telephone number, or other contact information to ThermaCore Solutions, we use it to communicate with you regarding your business inquiry, quote request, order, delivery, installation, maintenance request, or other related business matter.
We may retain these communications to maintain accurate business records, reference previous quotes, manage orders, and provide continued customer support.
We do not sell your email address or personal contact information to third parties for their independent marketing purposes.
If we send promotional communications in the future, we will handle those communications in accordance with applicable law and any consent requirements that apply.
You may request that we stop sending nonessential communications. However, we may still need to contact you regarding an active quote, existing order, contractual obligation, or other necessary business matter.
5. How We Share Information
ThermaCore Solutions does not sell personal information collected through our website for monetary consideration.
We may share relevant information when reasonably necessary to conduct our business, including with:
- Service Providers: Website hosting providers, email services, information technology providers, and other vendors that help us operate our business.
- Delivery and Logistics Providers: Companies or individuals involved in shipping, transporting, or delivering products to customers.
- Business Partners and Contractors: Parties involved in fulfilling an order or providing requested installation, maintenance, or related services, when applicable.
- Professional Advisors: Legal, accounting, or other professional advisors when necessary.
- Legal Authorities: Government agencies, courts, or other parties when disclosure is required by law or reasonably necessary to protect our legal rights.
We seek to limit shared information to what is reasonably necessary for the relevant business purpose.
6. Data Storage and Security
We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Information may be maintained in business email accounts, order management systems, electronic records, and other business tools used to manage customer inquiries and transactions.
Although we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Customers should avoid sending sensitive financial information or other confidential information through ordinary email unless an appropriate secure method has been provided.
7. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to respond to inquiries, prepare quotes, fulfill orders, provide customer service, maintain business records, resolve disputes, and meet applicable legal or accounting requirements. The length of time information is retained depends on the nature of the information and the purpose for which it was collected.
When information is no longer reasonably necessary, we may delete it or securely dispose of it, subject to applicable recordkeeping obligations.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, understand visitor activity, or improve website performance.
The information collected depends on the tools and services implemented on our website. You may be able to manage cookies through your browser settings.
If our website uses analytics, advertising, or other tracking services, this policy should be updated to identify those practices and explain any applicable choices available to visitors.
9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.
You may contact us to:
- Request information about the personal information we maintain about you.
- Request correction of inaccurate contact or business information.
- Request deletion of information where legally permissible.
- Ask questions about how your information is collected or used.
- Request that we stop sending nonessential communications.
We may need to retain certain information to complete transactions, maintain required records, resolve disputes, or comply with legal obligations.
To submit a privacy-related request, please use the contact information provided below.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. These websites and services may have their own privacy policies and data practices.
ThermaCore Solutions is not responsible for the privacy practices of third-party websites that we do not operate. We encourage you to review their policies before submitting personal information.
11. Children's Privacy
Our website and services are intended for business and general audiences and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected inappropriately, we will take reasonable steps to address it in accordance with applicable law.
12. Changes to This Privacy Policy
ThermaCore Solutions may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage visitors and customers to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how ThermaCore Solutions handles your personal information, please contact us using the contact information listed on our website.
ThermaCore Solutions
Website: thermacoresolutions.net
Email: [email protected]
Phone: 864.442.3313
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.